Frequently Asked Questions
Everything you need to know about our premium artisanal preserves and shipping policies.
How should I store my Chef Preserve products once they arrive?
Unopened jars should be stored in a cool, dark place for up to 12 months. Once opened, please keep them refrigerated and consume within 4 to 6 weeks for optimal freshness.
Do you use any artificial preservatives or additives?
No. We pride ourselves on using traditional preservation methods. Our ingredients are 100% natural, utilizing only sugar, citrus, and heat to preserve the vibrant flavors of the season.
How do you ensure glass jars don't break during shipping?
We use custom-engineered, eco-friendly corrugated inserts designed to suspend each jar and absorb shock. In the rare event of a breakage, please contact us within 48 hours for a full replacement.
Are your products suitable for vegan or gluten-free diets?
Yes, the majority of our preserves are naturally vegan and gluten-free. Please check the individual product pages for specific ingredient lists and allergen warnings.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if you are unsatisfied with your order or if it arrived damaged, we offer a 100% satisfaction guarantee and will issue a refund or replacement.
Do you offer wholesale pricing for restaurants or gift shops?
Absolutely. We partner with various culinary professionals and retailers. Please visit our 'Wholesale' page or email our sales team to receive our current catalog and volume pricing tiers.